Last Updated: Sep 02, 2024

At AWSavvy, we prioritize your privacy and are committed to adhering to all applicable data protection and privacy laws.

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our websites, participate in our events, visit our data centers, download our whitepapers, view our webinars, apply for a job, or use our products and services.

Under applicable data protection legislation, including but not limited to the UK Data Protection Legislation and the General Data Protection Regulation (EU) 2016/679 (GDPR), AWSavvy is responsible for your personal data.

Please note that this Privacy Policy may be updated periodically. We recommend checking this page regularly to stay informed of any changes.

If you have any concerns about our Privacy Policy, you may have legal rights, which are also outlined here.

You can browse our websites without revealing any personally identifiable information (though please be aware that we may use cookies and collect non-personally identifiable data about your browsing activities—see our cookie policy for more details).

If you choose to provide personal information by ordering products, services, or completing a web form, rest assured that your information will be used in accordance with this policy.

We encourage you to take a moment to read the sections below to understand how we may use your personal information.

Personal Data Collection

We collect and use your personal information with your knowledge and, where necessary, your consent, as permitted by applicable law. This typically occurs when you order products or services, make inquiries, register for information, submit job applications, or respond to communications from us (e.g., surveys).

We may also collect your information if you request a quote, either via a website form or live chat. In such cases, it is within our legitimate interests to contact you (subject to your preferences) to discuss a potential sale.

The personal information we may collect includes, but is not limited to, your name, postal address, date of birth, email address, telephone number, and payment information. When you provide us with personal information, it will be used for the stated purposes at the time of collection and, where appropriate, in accordance with your preferences.

When visiting our offices or data centers, we may collect static or moving imagery via CCTV or surveillance systems and photographic ID.

Non-Personal Identifying Information

We may collect non-personally identifiable information about your website visits based on your browsing activities, such as pages viewed and products or services explored or ordered. This helps us manage and improve our websites, tailor services to your needs, and develop better products and services.

How We Use Your Information

We may use your information for various purposes, including processing orders, managing your account, providing requested services, responding to inquiries, verifying your identity, conducting market research, and contacting you about new products, services, or offers (subject to your preferences).

If you are a consumer and have consented, we may contact you for marketing purposes. Business customers may also be contacted for marketing purposes unless they opt out.

We may use CCTV/surveillance imagery and photographic ID for safety, security, and operational management of our premises and data centers. The lawful basis for collecting and using this data is our legitimate interests.

Disclosure of Your Information

We may share your information with AWSavvy companies, in the event of reorganization or sale, or when required by law (e.g., court orders). We do not sell or pass on your information to third parties unless necessary to deliver products or services or with your permission. We may also share your data with credit reference agencies and third-party service providers for fraud prevention, credit referencing, and other legal obligations.

Social Media, Blogs, Reviews

Social media posts or comments you make on platforms like Facebook or Twitter may be shared according to the platform’s terms and conditions. We are not responsible for how these platforms use your information. We recommend reviewing the privacy policies of the social media platforms you use.

Any comments or posts you make on our blogs or review services may be shared with the public. Please ensure your comments comply with relevant policies.

Careers Information

If you submit a job application, we may contact you about other opportunities within AWSavvy if you have provided consent. Further details on how long this information is retained are provided below.

Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected. Generally, this means we keep your data while you use our services and for a reasonable period afterward. After that, your data will be deleted unless retained for legal or audit reasons.

For job applicants, unsuccessful applications will be kept for 12 months, after which your data will be deleted unless you have consented to further retention.

Access to Your Information

You have the right to request details of the personal information we hold about you. 

You may also request the deletion of your data in certain circumstances, such as unlawful processing. We will respond within 30 days and may retain a note of your request to prevent future contact.

Information Security

We recognize the importance of protecting your personal information from misuse. We continually review and enhance our security measures to protect your data from unauthorized access, loss, or destruction. All access to our websites and management portals is encrypted using industry-standard TLS certificates.

Please be aware that online communications (e.g., email) are not secure unless encrypted. AWSavvy cannot accept responsibility for unauthorized access or loss of personal information beyond our control.

Privacy Support

We reserve the right to amend this Privacy Policy in response to changes in data protection and privacy legislation. Changes will be posted on our website.

Monitoring and Recording of Communications

Your communications with us (e.g., calls, emails, text messages) may be monitored or recorded for quality control, training, and legal purposes, in accordance with English law.